DuckyLuck Casino is inconsistent in many aspects! I could not make a deposit and the live chat works only when it wants to. But, read the review and decide for yourself.
|Casino||Bonus||Features||Go to site|
|25 free spins no deposit on Witches of Salem slot|
600% Crypto Bonus + 150 free spins
Slots, Table Games and Live Games
Social Media Promotions
Table of Contents
This page contains affiliate links. Read the affiliate disclosure here.
DuckyLuck Casino – Pros
- Multi-currency casino
- Decent promotions
- Instant deposits (when it works)
- Active on social media
DuckyLuck Casino – Cons
- Cannot change the currency option for your account
- Low withdrawal limits
- Lengthy withdrawal times
- No licence information
- Could not make a deposit
- Live chat inconsistent
1. DuckyLuck Casino Review
DuckyLuck makes me so confused!
So much so that I don’t really know where to start.
There is no info about the company or the people behind it on their site and no licensing info either. Right at the bottom, I spotted this…
mc an Ngine Component by MNET, which is a Costa Rican e-commerce company that developed their site, so let’s assume they are based there.
I did try to contact customer support to ask a couple of questions but although there is an entire page for this, the live chat option does not always work.
When I eventually did get hold of a customer support agent, I asked them if the casino was registered and the replies I got were quite bizarre:
‘’Yes, we are a legitimate website and you can chat 24/7’’ and ‘’Sorry, but we are unable to divulge it (the license information)’’.
I also found it interesting that the lobby of the live dealer games directs you to an entirely different entity – Fresh Desk Studios – almost like they are an affiliate company and not an online casino.
But here’s the best part…..
I could not make a deposit. Not a FIAT one or a Crypto one!
Which makes me wonder, what the hell are these guys up to?
|Restricted countries||Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Netherlands Antilles, Azerbaijan, Bahamas, Bahrain, Bangladesh, Belarus, Belize, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Virgin Islands, British, Brunei Darussalam, Bulgaria, Myanmar, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, China, Christmas Island, Congo, The Democratic Republic of The, Cote D'ivoire, Croatia, Cuba, Cyprus, Dominica, Dominican Republic, Timor-leste, Egypt, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Faroe Islands, Fiji, French Guiana, Gabon, Gambia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guam, Guernsey, Guinea, Heard Island and Mcdonald Islands, Hungary, Indonesia, Iran, Islamic Republic of, Iraq, Isle of Man, Israel, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Korea, Democratic People's Republic of, Korea, Republic of, Kuwait, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Luxembourg, Macedonia, The Former Yugoslav Republic of, Madagascar, Malawi, Malaysia, Maldives, Mauritius, Micronesia, Federated States of, Moldova, Republic of, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nepal, Nigeria, Oman, Pakistan, Papua New Guinea, Philippines, Poland, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Saint Lucia, Samoa, Saudi Arabia, Senegal, Serbia, Singapore, Sri Lanka, Suriname, Syrian Arab Republic, Taiwan (ROC), Tajikistan, Thailand, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, Ukraine, United Arab Emirates, Uzbekistan, Vietnam, Virgin Islands, U.S., Zambia, Zimbabwe|
|Social Media Accounts||Twitter, Facebook, Instagram|
|Cryptocurrencies||Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Litecoin (LTC)|
|FIAT currencies||European euro (EUR), United States dollar (USD), Pound sterling (GBP), Brazilian real (BRL)|
|Casino software providers||Dragon Gaming, Rival, Qora Games, Arrow's Edge, Saucify, BetSoft, Fugaso, Felix Gaming, Tom Horn Enterprise, Fresh Deck Studios, Spinomenal|
|Provably fair games||No|
2. Navigation and Layout
When you land on the homepage, a large banner displays the promotions and one slide show that I find particularly interesting because it states the following…
But when you click on it, it shows you no information and instead directs you to the jackpot games library, which makes one believe that this is a cheap marketing stunt.
Below this, there is a featured game and a live leaderboard displaying recent winners but I can’t promise you that the info is legit.
If you scroll down, you’ll find the games and a welcome message from DuckyLuck that states that they stand out from the crowd thanks to their customer support and swiftness with their payouts.
The game categories in the lobby include Most Popular, New Games, Slots, Live Casino, Table Games, Video Poker, Casual Games, Jackpot Games, and All Games.
And, you can only search games by game provider if you click on the Jackpot Games section.
You’ll find quite a large number of bonuses if you click on the promotions tab.
25 free spins No Deposit
This bonus is for BCK players exclusively because we want you to test the waters before you make a deposit (or at least try to). The wagering requirement is x30 and the spins are worth $0.6 each!
The maximum you may withdraw is $100 and any balance remaining after your cashout will be removed from your account.
To get the bonus, simply click on any ‘Join Now’ link in this review and remember to activate the bonus for the spins to become available. Have fun!
FIAT Welcome Package
500% Match Bonus of up to $2,500 + 150 Free Spins
When you make your first deposit, DuckyLuck will match your deposit with 500% up to $2500. The minimum deposit is $25 and the wagering requirement is x30. Live dealer games, Craps, and Progressive Jackpot games are not part of this promotion and the maximum cashout is 10x your deposit.
You’ll also get 50 free spins for 3 consecutive days after you’ve made your first deposit to try out some popular slots – Mythic Wolf, Day 2: Golden Gorilla, Day 3: Five Times Wins.
The bet per spin is $1 and the wagering requirement is x30.
Crypto Welcome Bonus
600% + 150 Free Spins
Make your first deposit with any cryptocurrency options and get a 600% bonus. Wagering requirements are x40 and the minimum deposit is $25. Again, Live dealer games, Craps, and Progressive Jackpot games are not part of this promotion and the maximum cashout is 10x your deposit.
The Free Spins work exactly the same as the FIAT Bonus which means you’ll get 50 Free Spins for 3 consecutive days.
Daily Free Spins
Get Free Spins and 5% Cashback on your first deposit every day
The amount of Free Spins depends on your deposit amount and this bonus only counts after your 3rd deposit. Wagering requirements are x30.
Social Media Promotions
Pause the Video and get 25 Free Spins
You need to join DuckyLuck on Facebook and when they post the ‘’Pause the Video’’ promotion, you need to pause the video on your guess for the secret winning line.
Here’s what you need to do:
- Find the Pause Video post on Facebook.
- Pause the video on your guess for the secret winning line.
- Post your screenshot in the Facebook comments (only one try per player)
- DuckyLuck will post the winning line in those comments later the next night.
- Any matching answers receive Free Spins! Follow the instructions within the post, to find out how to claim.
DuckyLucks instructions to get your Free Spins are:
- Visit https://www.DuckyLuck.ag/casino/all-games/
- Click “INFO” on some games (and wait a bit) in case you see the featured pic of Lucky Duck.
- Click “Live Chat” in the bottom right, and let us know a game where Lucky is hiding.
- Do this by Tuesday, 11:59 PM PT.
- Any matching answers receive Free Spins! Follow the instructions within the post, to find out how to claim.
BUT NOTE that on the post it states that this bonus is actually for the Instagram page and that you need to go there to get the instructions. Weird!
Refer a Friend Bonus
- Choose a Facebook, Twitter, Telegram, or email link to send your friend a registration link.
- Ensure your friend signs up, and both of you have made at least 1 deposit
- Receive your Free Chip for up to $100 depending on your friend’s deposit amount.
The Golden Goose Club
DuckyLuck has a Club for Highrollers that offers special bonuses, personalized gifts, give game insight, and more.
The VIP support agents are at your disposal at 833-352-4678 or 833-DLCHOST (these are actually the same number) but players can join by invite only.
I called the number, but it does not work! Let’s move on.
Perks you can expect to get include:
- Monthly Bonuses
- High Bet Limits
- Bigger No-Max Bonus Programs
- Low/No Restriction Free Chips
- Increased Comp Points
- Priority Payouts
DuckyLuck has a 4-tier Rewards Program which gives you better rewards if you deposit and play with crypto. So, when you join the rewards program and ask to join the Crypto Elite Club, all your banking options except the option to deposit and withdraw in cryptocurrencies will be removed from your account. But you’ll get far better perks.
Every $20 you deposit earns you 1 comp point and as you accumulate more level points within a 12-month period you’ll move up to higher levels. I have no idea what happens after the 12 months.
Here are the perks you can expect to get:
4. Signing Up and Making a Deposit
As always, you need to supply your name, a password, and an email address to register an account, but when you’re done with this, DuckyLuck also requires your Address, Zip Code, Currency, City, and Country.
Now. Here comes the weirdest part….
I tried everything. And, this is not a geographical issue because Bitcoin is available for players from all regions….
5. Customer Support
Obviously the first thing that came to mind was to contact customer support.
I couldn’t even click on the live chat option. And, from what I’ve seen so far, I really don’t believe they’ll get back to you via email.
They are active on Facebook, Instagram, and Twitter although they have over 5000 followers on Instagram, over 10 000 on Facebook, and just over 1000 on Twitter, they hardly get any likes or comments, often 1 or three at the very most.
Which makes me wonder!
There is a help section, and a community page (which is more like a news page), and that’s about it.
Update: I later asked a friend to check if she could make a deposit and for her, it worked seamlessly. In fact, she could also access the live chat without any hassle. Then I decided to open a new account and with this account, I could make a deposit, but the live chat was not available.
It’s really breaking my head, and I’d love to know if anyone has experienced the same issues. If you have, or not, please drop me a comment!
6. Game Selection
I would have loved to test a couple of games but with no option to fund my wallet, this was not possible.
But, let me give you an overview.
There are about 500 games in their library, mostly made up of slots, but there are also casual games (scratch card games, Keno, bingo, etc), table games (Roulette, Blackjack, Poker), and Video Poker.
There is a Live Dealer game section but it diverts you to a different site – Fresh Deck – where you will find Blackjack, Roulette, and Baccarat.
You can’t play any of the games in demo mode but what I did find interesting is that when you click on the info tab of the game, you can read the review of a game and actually review it yourself.
7. Banking Options
DuckyLuck accepts Bitcoin, Ethereum, Litecoin, and Bitcoin Cash as well as FIAT currencies such as Euro, Pound Sterling, Brazilian real, and United States dollar.
They state that all deposits are instant but that withdrawals can take up to 120 hours (Ouch!).
It also only gives you the option to withdraw in Bitcoin on the withdrawal page and the withdrawal limits are $2500 a week and $10 000 a month.
Also, if you are making a deposit using a card, the max deposit you can make is $1000. For all currencies, the minimum deposit is $25.
Wow! I am lost for words.
I seriously don’t know what to make of DuckyLuck. I’m breaking my head trying to figure out if the site is broken, if they are not allowed to take in money (because they screwed up somewhere), or if they are up to something else, like using data inappropriately.
Or, maybe this site is some sort of experiment, like a smash lab of some sort because although it’s most likely one of the worst casinos I have ever reviewed, I can’t really say that they are scammers, because I couldn’t get them to take my money.
And what makes it even more bizarre is that other accounts had the option to make a deposit.
The live chat option did not work for me, ever, so there was no one to answer my questions, and I’m not going to fall for the usual good old ‘’clear your browser history and delete your cookies’’ talk, because I did that, and it still didn’t work.
But, for others it randomly did work! 🤷♂️
I’m also seriously annoyed by the Donald Duck mascot, it’s really not appropriate, and the wads of cash that they’re flashing around in their promotional artwork is just plain tacky.
No one knows who they are, or where they are. I’m guessing Costa Rica, but why should I be playing a guessing game?
The fake jackpot winner banner is also odd and the overall design of the site is clownish.
I can’t help to feel that there must be a reason why they don’t have a license.
Don’t waste your time!
Does DuckyLuck casino offer a welcome bonus?Yes. there is a FIAT and Crypto Welcome Bonus.
Can I play for free at DuckyLuck Casino?Yes, you can. Simply enter your profile menu and click on the History tab on the left of the screen. You can then view your deposit, withdrawal, wager, and promotional history.
Can I view my game history at DuckyLuck?Yes, you can. Simply enter your profile menu and click on the History tab on the left of the screen. You can then view your deposit, withdrawal, wager, and promotional history.
How long do withdrawals take at DuckyLuck Casino?It can take between 36 and 120 hours to receive your funds, depending on your status level.
10. User reviews and ratings
Here is the rating summary of DuckyLuck Casino.
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