With technology involved, unexpected things can happen with casino games. Do you know what to do if something happens to you? If not, keep reading.
Things Don’t Always Run Smoothly
When playing at any casino, online or land based, you want things to run smoothly. However, there’s always a risk of something going wrong. The human factor can sometimes be a factor even in Las Vegas, although perhaps not that frequent.
With all the tech that’s involved in online play, there’s always a risk of something happening. This can cause problems for players and perhaps more so, confusion. What do I do now? What about my wins? Does the spin count if it freezes etc?
I’m here to calm your nerves by explaining what happens IF a game should get stuck when you play. It’s not as big of a deal as you think and here’s what you should do.
Possible Reasons Behind a Stoppage in Games
Ok, so if you are in the middle of playing your favorite game and it stops in the middle of a spin, there can be a few different reasons why it happened.
Some of these reasons are:
- Issues with the web browser you are using
- Problems with the computer or phone
- A technical issue with the casino and its site
- There can be a problem on the game providers side of things
- A possible issue with an integration along the way
What Do I Do as a Player?
If there’s a problem, there’s always a solution, right? What casinos recommend players to do if this kind of problem occurs varies a little bit but a lot of them can actually solve a lot of things and therefore can be used in many situations.
- Try to close down all the windows of your browser and restart the casino site
- If that doesn’t help, try clearing all cache/cookies for the browser or even try the incognito mode
- Try a different browser or even a different unit
If neither of the above solves your problem, make sure to take a screenshot of the issue and get in touch with the customer support of whatever casino you are playing at.
Having a screenshot to share can be very useful and sometimes that’s all it takes for a quick fix by an experienced support agent. Generally, the more information you are able to give the support, the easier it is for them to help solve the problem.
Details Will Help You
You’re not always able to take a screenshot, depending on if you’ve tried to restart your browser etc. For that reason, it’s a good idea to write down the name of the game, how long you’ve played, your net size and whatever other details that can be helpful.
Should there be a general issue, the support staff is usually aware of the problem already. If it’s not, the next step is for the casino to raise the issue with the provider.
All Your Data Is Saved for Your Protection
You should know that every single spin you play is stored in a database on the provider side in order to keep a check of these kinds of problems.
If you can’t finish a spin, there’s usually two reasons:
- Should the game freeze up on your end but looks normal to the provider, a possible win should be paid out as normal.
- If the provider notices an issue and you can’t finish the spin, the information is saved in their system. When you restart your browser, the game should continue where you left off and no potential win should be lost.
You Will Get Your Wins
Sometimes you can feel as if you should have won but didn’t get the winnings. Should this be the case, make sure you stop playing immediately and contact support. Either they will investigate it and solve it or pass it along to the provider.
The bottom line is, if you feel there’s something that isn’t right about the game and if a win wasn’t paid out, stop playing and get in touch with support. Even if you could keep playing, it’s easier for support to narrow down the specific spin if you stop.
You Are Safe to Continue Playing
I hope you learned something from the information I just gave you. Knowing a bit more about how it works if a problem should occur, should make you feel safe about playing. Most of these issues can be easily fixed and you shouldn’t have to concede any win you are entitled to.
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