UPDATE: 11th of January 2023 – All slot games at BitDice are still offline. Live chat remains down. The community chat moderator has yet to be online.
Players are beginning to show concern that “…all our money is gone.” One is claiming they have waited 8 days for their withdrawal request and still haven’t heard anything. Another states they requested a withdrawal on December 14th and have heard nothing. Terms like “bankrupt” and “something bigger going on” are beginning to be used.
Ponyo continues to try to keep the chat calm with assurances that games are under maintenance and everything will be “fixed soon.” But reasserts that they themselves cannot initiate withdrawals from the casino.
At the time of writing this article, it is total chaos and pandemonium at BitDice Casino. Several players are complaining that they are not receiving bonuses, withdrawals are not being processed, and live chat support is down. So our question is…
What is going on over at BitDice Casino?!
Invalid request??? Uh oh!
From here, I’m going to do a quick dive into some of the things I’m seeing and offer my opinion based on logical deduction from my noticings. All of these points will be validated through screenshots of the community chat on the casino site.
Free Spins Bonuses are Not Being Received
When new players register at BitDice, they should immediately receive a no deposit welcome bonus of 100 free spins to enjoy. However, that is not the case today. Users are overwhelmingly reaching out to ask why they are not receiving their free spins bonus.
Will these issues be resolved? Here’s hoping! 🤞🏻
One user states, “Hello, I just signed up and was supposed to get 100 free spins, but it’s coming up invalid request.” Another user states, “Hello, why do I get an invalid request on 100 free spins?” This has been followed up with many seconding these sentiments with “Me too,” “Can someone help me?” and “How can I activate my code: spinsfree?” 🤔
At the time of going live with this piece, these users have yet to receive a public response from the chat moderator. And it has been hours since their original requests. ⏰
Withdrawals are Not Being Processed
Likewise, players are becoming increasingly frustrated with claims over their withdrawals. Multiple users have desperately been trying to reach out to the chat moderator with questions such as, “Hi sir, can you credit my withdrawals?” and “I have the same problem waiting for withdrawal.”
Any time a casino is having issues with withdrawals from this many players, we go to RED ALERT! 🚨
Another user has reported that they have been waiting for over a week on their withdrawal and have still not received a response from support. One poor player has repeatedly been reaching out asking, “I also have some pending withdrawals. Can you send them, please?” 😔
I’m not going to sugarcoat this for you guys, but a hold-up on pending withdrawals is a HUGE red flag that there are bigger problems at one of our favorite casinos. 🚩
Chat Moderator is Unresponsive
The usual main chat moderator, known as Mysterio, has been eerily quiet today. Most days, the moderator is extremely active and responsive to players’ needs and requests. However, today, we are receiving dead air from them. Why is this?
Ponyo is attempting to reassure players, but that doesn’t solve the problems.
Their usual partner, Ponyo, has been active today and actively engaging with players. However, their engagement has solely been in attempting to calm their fears rather than taking action to help solve the problems. One player asked if the support at BitDice was any good. Ponyo responded with, “Oh yes, absolutely! Support here is #1!”
Still no sign of the community chat moderator at BitDice Casino.
At this time, the latest public chats have been players reaching out to one another to see if anyone has seen or heard from Mysterio. The latest response was, “Nope, not yet.” 😲
Live Chat Support is Down
Please leave a message after the beep?
To make matters worse, the live chat support system is currently down at BitDice Casino. The 24/7 service now appears with the following message when opened, “We are away at the moment.”
There’s not even a message stating when you can expect to receive a response. Where is this #1 support promised by Ponyo?! When can these players expect a response?! Who can they reach out to when support is unavailable?! Only the team at BitDice knows the answers to these questions. 😰
Some Games are Suddenly Unavailable
I clicked on numerous slots and received error messages.
Trying to play online slots at BitDice Casino? Not today! Clicking on games will land you on a page with the following error message, “SoftSwiss response unknown format: {:error, %{“code” => 405, “message” => “Game is not available to your casino.”}}” Others simply say, “Invalid request.” 😱
A casino with no games?! Uh oh!!!
One player was so annoyed they posted in the community chat, “Can’t play any slot after my deposit. What is this s**t!?” 🤐 Ponyo followed up with this response, “Chill out. It will be resolved once Mysterio is able to fix it.”
Players are getting very upset at all the issues happening.
A casino has to have games in order to make money. Having all of their games down is the biggest red flag that things may be far from okay. At the time of publishing, the only games available for play are BitDice originals.
So, What is Happening at BitDice?
In truth, I don’t know, but it doesn’t look good. With all of their games being down, the casino site cannot make any money. It’s not unusual to have a few technical issues involving games throughout any day. However, to have your entire game catalog offline is a very big deal in terms of their revenue.
When we also look at the fact that live chat is down and the community chat moderator is unresponsive, we suddenly have bigger fish to fry as this is now also a low staffing issue. For being such a large casino site that has been around since 2014, such a thing is pretty much unheard of. There should ALWAYS be some form of support immediately available to players at a casino this size.
Lastly, bonuses and withdrawals are not being processed, and this should make us all take pause. Literally! Pause any deposits, and dispute any charges you can until we get a response from the casino managers. This is not normal and is 100% unacceptable!
What we are seeing here is not unprecedented. In the past, these are steps that other casinos have taken when they began closing down their site. This is a tidal wave of bad news for BitDice Casino players. 🌊 And for that, I am sorry to be the bearer of bad news. Our only solace here is that we can say, for now, that no news is good news. But please, take my advice and immediately pause playing at this casino until further notice.
I’ll do my best to keep you all updated as I gather more information. Please, tune back into our news section for the latest.
I was hired by them last year as a Live chat agent.
We had 2 training sessions, then they fired the whole Support team without explaining anything
Bunch of clowns, tbh
I stupidly deposited on this site today, and as soon as I saw the reviews I tried to cashout and have not received it/ heard anything back
hello, I want to share my experience in this scam casino it’s been 2 months that no longer processes withdrawals since January 4 no games work I’ve been waiting for my withdrawal for more than 1 month I still haven’t received anything from another player it’s the same we are all in the same situation no withdrawal is treated,
since the 29th the chat has been disabled so that they continue their scam operation so that new players do not see the complaints and warnings from us the scammed players and continued their scam operation, pay attention to this site don’t play don’t deposit
Check my complaint at askgamblers I’ve been posting there all my evidence, they tried to silence me, bitdice is a money laundering casino for some criminal organization, I already have a case against them open with curacaogaming authority. They’re not going to reply or even pay out winnings, support is away since November 23rd, is the last day they answered on live chat. I have all the information of legal constitution of bitdice and the “owner” has some other companies in Europe, aircraft parts and industrial machinery they state on legal paperwork, but that company doesn’t even have website or anything actually. I know those kind of companies are used to traffic drugs from south america, more specifically from Panama, to Europe. For all the things I mentioned I have proofs I have been researching since first days of December. Everyday I search over and over for news on bitdice, that’s how I reached this post. (Taquito666) is my username or it was… They deactivated my account. I can provide you all my evidence for you to complement your publication, I mean if you consider that’s something that should be done after you review my evidence and evaluate what I’ll send you. You can take a look also at my ask gamblers complaint it’s the one that still open and amount is 496 USD or something like that. There you can see what kind of people are Mike and Elon, and ponyo as well. Probably they’re the same person and this is a one man operation casino. No joke this is something big, not just a casino without funds or something, it’s something more fckd. And deep than just people not able to play….