What is Happening at BitDice Casino? 🚩
At the time of writing this article, it is total chaos and pandemonium at BitDice Casino. Several players are complaining that they are not receiving bonuses, withdrawals are not being processed, and live chat support is down. So our question is…
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UPDATE: 11th of January 2023 – All slot games at BitDice are still offline. Live chat remains down. The community chat moderator has yet to be online.
Players are beginning to show concern that “…all our money is gone.” One is claiming they have waited 8 days for their withdrawal request and still haven’t heard anything. Another states they requested a withdrawal on December 14th and have heard nothing. Terms like “bankrupt” and “something bigger going on” are beginning to be used.
Ponyo continues to try to keep the chat calm with assurances that games are under maintenance and everything will be “fixed soon.” But reasserts that they themselves cannot initiate withdrawals from the casino.
What is going on over at BitDice Casino?!
From here, I’m going to do a quick dive into some of the things I’m seeing and offer my opinion based on logical deduction from my noticings. All of these points will be validated through screenshots of the community chat on the casino site.
Free Spins Bonuses are Not Being Received
When new players register at BitDice, they should immediately receive a no deposit welcome bonus of 100 free spins to enjoy. However, that is not the case today. Users are overwhelmingly reaching out to ask why they are not receiving their free spins bonus.
One user states, “Hello, I just signed up and was supposed to get 100 free spins, but it’s coming up invalid request.” Another user states, “Hello, why do I get an invalid request on 100 free spins?” This has been followed up with many seconding these sentiments with “Me too,” “Can someone help me?” and “How can I activate my code: spinsfree?” 🤔
At the time of going live with this piece, these users have yet to receive a public response from the chat moderator. And it has been hours since their original requests. ⏰
Withdrawals are Not Being Processed
Likewise, players are becoming increasingly frustrated with claims over their withdrawals. Multiple users have desperately been trying to reach out to the chat moderator with questions such as, “Hi sir, can you credit my withdrawals?” and “I have the same problem waiting for withdrawal.”
Another user has reported that they have been waiting for over a week on their withdrawal and have still not received a response from support. One poor player has repeatedly been reaching out asking, “I also have some pending withdrawals. Can you send them, please?” 😔
I’m not going to sugarcoat this for you guys, but a hold-up on pending withdrawals is a HUGE red flag that there are bigger problems at one of our favorite casinos. 🚩
Chat Moderator is Unresponsive
The usual main chat moderator, known as Mysterio, has been eerily quiet today. Most days, the moderator is extremely active and responsive to players’ needs and requests. However, today, we are receiving dead air from them. Why is this?
Their usual partner, Ponyo, has been active today and actively engaging with players. However, their engagement has solely been in attempting to calm their fears rather than taking action to help solve the problems. One player asked if the support at BitDice was any good. Ponyo responded with, “Oh yes, absolutely! Support here is #1!”
At this time, the latest public chats have been players reaching out to one another to see if anyone has seen or heard from Mysterio. The latest response was, “Nope, not yet.” 😲
Live Chat Support is Down
To make matters worse, the live chat support system is currently down at BitDice Casino. The 24/7 service now appears with the following message when opened, “We are away at the moment.”
There’s not even a message stating when you can expect to receive a response. Where is this #1 support promised by Ponyo?! When can these players expect a response?! Who can they reach out to when support is unavailable?! Only the team at BitDice knows the answers to these questions. 😰
Some Games are Suddenly Unavailable
Trying to play online slots at BitDice Casino? Not today! Clicking on games will land you on a page with the following error message, “SoftSwiss response unknown format: {:error, %{“code” => 405, “message” => “Game is not available to your casino.”}}” Others simply say, “Invalid request.” 😱
A casino with no games?! Uh oh!!!
One player was so annoyed they posted in the community chat, “Can’t play any slot after my deposit. What is this s**t!?” 🤐 Ponyo followed up with this response, “Chill out. It will be resolved once Mysterio is able to fix it.”
A casino has to have games in order to make money. Having all of their games down is the biggest red flag that things may be far from okay. At the time of publishing, the only games available for play are BitDice originals.
So, What is Happening at BitDice?
In truth, I don’t know, but it doesn’t look good. With all of their games being down, the casino site cannot make any money. It’s not unusual to have a few technical issues involving games throughout any day. However, to have your entire game catalog offline is a very big deal in terms of their revenue.
When we also look at the fact that live chat is down and the community chat moderator is unresponsive, we suddenly have bigger fish to fry as this is now also a low staffing issue. For being such a large casino site that has been around since 2014, such a thing is pretty much unheard of. There should ALWAYS be some form of support immediately available to players at a casino this size.
Lastly, bonuses and withdrawals are not being processed, and this should make us all take pause. Literally! Pause any deposits, and dispute any charges you can until we get a response from the casino managers. This is not normal and is 100% unacceptable!
What we are seeing here is not unprecedented. In the past, these are steps that other casinos have taken when they began closing down their site. This is a tidal wave of bad news for BitDice Casino players. 🌊 And for that, I am sorry to be the bearer of bad news. Our only solace here is that we can say, for now, that no news is good news. But please, take my advice and immediately pause playing at this casino until further notice.
I’ll do my best to keep you all updated as I gather more information. Please, tune back into our news section for the latest.
