How much does customer support really matter? Do the types of people working there have an impact on how the casino is viewed? I have the answers
Some Need It More Than Others
I don’t know about you but as I have enjoyed my gambling over the years, I can count the number of times I’ve had to get in touch with customer support on two hands, more or less. Knowing it’s available and that I can reach out if needed, does give me a sense of security and in that sense it serves a purpose without even having to help me.
Taking a step back and looking at it from a wider perspective, why is it that customer service is such a vital part of an online casino and why does it matter? Well, let me tell you why.
Never Ignore the Importance of a Player’s Issue
There are a lot of reasons why players will seek help. I might bet about a game, forgotten passwords, payments, bonuses or some other reason. Whatever that reason is, you know it’s very important to that particular player at that very moment, no matter how small the issue might seem to you.
Here are 5 reasons why customer support is so important.
Don’t ignore the T&C’s of promotions and bonuses
The overwhelming amount of bonuses being offered and the details of them all can be quite confusing. Sometimes they can be deceiving and you’re actually better off not to take it.
Is it a No Deposit bonus? Will you get Free Spins? What are the wagering requirements or minimum bet? It’s not always easy to keep a track of it all but do you know who knows all about it – the support staff.
All you have to do is reach out and they will give you all the information that you need.
What game should I play?
Casinos have thousands and thousands of games and for beginners especially, how do you know what to play? Slots, poker, blackjack, roulette, live casino and what about these strange looking games like Crash?
Are you looking to carefully spin a few reels or are you looking to be a high roller? Support is more than welcome to give you some ideas of what you might enjoy.
What’s the best option for you?
3) Payments and Withdrawals
This might be the biggest reason support needs to be there. You don’t want any issues when it comes to your hard earned money so if there is ever an issue, don’t be afraid to reach out for help.
You can experience delays, issues with bonus money withdrawals, what methods would be best for you based on your geographical location etc. Whatever it is, these guys are there to help you.
4) Settling Disputes
Even though you are fully aware of that you can’t win all the time, losing still stings. Unfortunately, playing online deals with technology and unexpected things will happen from time to time.
Your game might freeze in the middle of a hot streak or for whatever reason, technology takes over and there’s nothing you can do about it.
Dealt With as Fairly as Possible
This is another example where support is crucial in helping you sort things out and to make sure the issue is being dealt with as fairly as possible. You may have the right to get your money back etc.
As all play is recorded, there is evidence to be found which will be able to prove what happened. Without customer support, there’s no chance of getting your issue resolved.
mBit is a casino known for having great customer support
5) Casino Reputation
Even if you have customer support doesn’t mean it does your players any good. Quality is very important and you need to have a professional support team that knows what they are doing.
This is your money we are talking about and that shouldn’t be taken lightly. Whoever you are speaking to needs to be able to deal with players, no matter how frustrated they are, because that will happen.
You can expect great customer support at Stake
Hire the Best Support Staff
Solving people’s problems can be a challenge and if you are not equipped for it, support work is not for you. This is why the best casinos hire the best support staff.
Having nice people that are experts in helping players like yourself will keep players coming back, even if you may not agree with the solution.
BitStarz has been awarded the title of best support
Give Us a 5-Star Support
Being treated like shit and ignored by a support agent is a big no-no and I personally, will not return if that is the case. Smart casinos know all about it, which is why a 5-star support is worth a lot more than you know.
Do You Agree?
The support staff is also the face of a casino as far as players are concerned and if they are professional, well mannered and great at what they do… players will respect and appreciate it.
Some of the casinos that are known for having great customer support are BitStarz, mBit and Stake.
Finally, do you agree with these points? Feel free to let me know in the comment section.
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