Today I’m taking a closer look at customer support and what crypto casinos take care of their players the best.
An Important Area
One of the most important areas of online casinos is customer service. It’s so easy to get caught up in fancy promotions and juicy welcome bonuses when you are looking for a new place to play but I urge you to take a closer look at customer service.
We have all heard horror stories where players not only feel cheated but actually get ripped off by some of the, let’s call them less serious, casinos out there. The truth is, most of you may not ever experience any issues or have a need to get in touch with support. If that’s you, congratulations.
However, should you run into any problems with withdrawals or receiving bonuses etc, having someone to reach out to and that will make sure to help you is crucial.
Time to Step Up
It goes without saying that some casino’s customer support simply does not live up to its name and should be shut down completely. Sad but true! Then there are others that step up in every situation imaginable and treat players with the utmost respect.
Below I’m going to list 3 crypto casinos with a 5-star support where you can feel safe when playing and get the help you need!
When you are awarded Casinomeister’s Best Customer Support , you have clearly reached the very top of the casino and support pyramid.
It was a year ago when BitStarz won Best Customer Support and only 1 month ago when they claimed another monster title as Casinomeister’s Best Casino, so the word ‘Elite’ seems fitting.
For years, one of the most popular facts about BitStarz has been the ultra fast payouts. At this moment, the average payout is down to a crazy 7 minutes and 32 seconds. However, I think one thing that the players I have talked to regarding BitStarz’ customer support always come back around to is the respect they are given.
BitStarz has always made it a point to only hire experienced people to their support team and it really shows. These extremely knowledgeable support heroes come with a positive attitude that is hard to find and deal with player complaints on a very professional level. Quick replies, positivity, fairness and they tend to give players the benefit of the doubt when needed.
Offering help via a 24/7 live chat and emails, BitStarz has you covered in English, Russian, Chinese (Mandarin) Japanese and Brazilian/Portuguese.
Read my review here.
Sliding into second position is mBit Casino. Another very popular place for crypto gambling and they have a customer support that takes care of the players in a positive way.
Like many other casino hot spots, mBit puts the most focus on a 24/7 Live Chat. To me, it’s the easiest and quickest way to get the help you’re looking for.
The site says the normal response time is under 1 minute and every time I’ve had to get in touch, it’s been around 2 minutes. This is still pretty quick and something I’m more than ok with.
The support staff always greet you with a positive attitude and will happily take care of you in English, Japanese, German, Russian and Portuguese.
If I’m honest, it’s probably easier to get a good review of your customer support if your overall product is great, which mBit is. Either way, these guys know what they’re doing.
Read my review here.
When looking around popular crypto casinos, most of them have really good support so there is a list of names I could include here but I chose to throw Stake.com into the mix.
Having both sports betting and casino in the portfolio puts extra pressure on your support agents. If that’s what you’re offering then you need to step up your service and Stake.com gets the job done.
Once again, the main support channel is the 24/7 Live Chat and even though I’ve heard a few players having some issues with Stake, I’ve personally never experienced it any.
Quick response, well-trained agents and there’s also the Stake Help Center that has a lot of information that can help you find what you’re looking for.
Compared to the competition, Stake can help you in as many as 15 languages, including French, German, Spanish, Polish, Finnish and English. Who knows, this might be the perfect spot to practice your language skills.
Read my review here.