One of the first things I usually do before I make a deposit at a crypto casino is to read as many player reviews as possible. And, if there is one factor that ranks very high on complaints lists, it’s, without a doubt, withdrawal issues.
You’ll often read things like: ‘’Scamming casino, very shady and not paying out!’’, or ‘’Withdrawals fails consistently, Thieves!’’.
But. There are usually two sides to every story.
Often there is a very valid reason for a casino to delay a withdrawal. You need to remember that online casinos need to adhere to stringent regulations to provide a safe environment for their players which means they need to follow processes to make sure the person who is withdrawing the funds is linked to the relevant account.
It’s a double-edged sword. Yes, processes might sometimes be frustrating but at least you have the peace of mind that the casino has got your back.
Let’s look at things that might delay your withdrawal at an online casino:
1. Duplicate Accounts
At any online casino, you’re only allowed to have one account. When they find out that you’ve got more than one account, your withdrawal might be delayed or even seized.
Even when you signed up 5 years ago and have completely forgotten, it might still trigger a duplicate account even though it is completely innocent.
But, good crypto casinos are generally quite lenient when sorting out this kind of issue. As long as you didn’t log in and play for a reasonable amount of time (on your old account), they will usually simply close the older account and then process your payment.
2. KYC Verification
Before any withdrawal can be processed, you will need to verify your account. Some casinos, depending on the jurisdiction, will even ask for verification before you make a deposit.
Generally, you’ll need to confirm your ID and your address by sending the casino documents such as your ID, driver’s license, bank statements, utility bills, etc.
Withdrawals can only be processed once your account has been fully verified but you can upload these documents when you open your account to avoid the waiting game.
Interesting fact: Some casinos, like CryptoLeo Casino, actually run promotions that give you free comp points for verifying your account, so it really is worth doing this before cash-out time arrives.
3. Invalid Crypto Address or Card Details
It might seem like common sense but it happens more often than you think that players provide incorrect crypto addresses or card details. Even the smallest typo in terms of the expiry date, name on card, or security code, can delay a withdrawal immediately.
Another issue is account details that do not match. If you moved, you need to update your address so that it matches the address on your card. So, keep an eye on the details in your profile and ensure it is always up to date.
4. VPN Jumping
Casinos often have a long list of restricted countries, and the only way to get around this is by using a VPN. And, while most casinos discourage you from using a VPN, there are actually some that encourage you but I wouldn’t recommend it because I’ve only seen this at low-flying casinos and there is no way of knowing if they are purely doing this to make your withdrawal procedure more difficult.
Because although VPNs have become incredibly complex and the use of it, admittedly, challenging to flag, they might limit your withdrawals, should they find out that you’ve been using one.
And they can. Because an obvious sign for casinos to know when a player is using a VPN is when an account logs in from one country and from a different country minutes later.
5. Bonus Exploitation
When you see a no-deposit free spins bonus or a welcome package that matches your deposit by 100%, it might be tempting to take advantage of these bonuses by creating more than one account. Don’t! It’s not allowed. And, if the casino finds out, they will almost always block all withdrawals from this bonus.
Also, know that this rule is per household. So, if someone else in your household has claimed a bonus, you might not be eligible for the same one.
Casinos know this because bonuses are often linked to IP addresses and although they won’t make a big fuss while you are playing with the bonus, they most likely will when you’re requesting a withdrawal.
6. Location Payment Issues
This might be one of the most frustrating withdrawal issues that is actually out of the casino’s or the player’s hand. Although some casinos accept certain payment methods for deposits and withdrawals, the country the player resides in might not accept these payment methods.
Another issue is that some banks want to know exactly where the money comes from and that it is legit, which can result in the bank freezing the payment until they’ve done the necessary research.
7. Underaged Gambling
This one comes without saying. If a player is found to be under the legal age of gambling, all funds will be seized and the account will be closed.
Often players try to get around this by registering an account when they are under the legal age and then trying to verify the account when they reach the legal age, but this will never work because your date of birth never changes.
Casinos generally try their utmost best to create a safe and secure environment for their players and this is the ultimate reason why these processes are in place. Yes, there are some casinos out there that take advantage of the strict approach to avoid pay-outs but these casinos usually don’t last long because they lose customers at the speed of light.
Crypto Casinos tend to be more lenient than FIAT casinos, for obvious reasons but it is not a given that they will not ask you for additional verification documents.
And besides, there is no reason for any player to try and sneak around and/or avoid terms and conditions that are in place for very valid reasons. If you do your bit, the withdrawal process should be a fast and easy ride.