As a casino player, you might run into a problem from time to time and knowing how to deal with it and who to talk to can save you both time and energy. Here’s what you do when you have a complaint.
Don’t Be A Karen
Being a Karen will give you all kinds of privileges in life. As long as you make sure you get a fresh copy of the holy scripture known as the “How to be a Karen Handbook”, you’re good to go.
If you want to complain about the sky being too blue, the water being too wet or perhaps your neighbor’s doorbell is too loud, boom – you have a free pass to do so as a Karen. It’s amazing!
Unfortunately even the rest of us (aka non-Karens) will run into situations in life where a complaint is motivated and the world of online casinos is no exception.
Time to Call Your Mother?
So if you happen to come across something you’re not happy with or something you just won’t accept, what do you do? Do you call your mother? Do you look up the address of the company online and go kick the door down, demanding attention and an immediate solution to the problem? Of course not.
It might sound dumb to some people but I think it’s a valid question. What do you do if you have a complaint?
Reach Out To Customer Support
The obvious answer that comes to mind is of course to reach out to customer support. Honestly, if they can’t help you, it’s a pretty serious issue. Obviously they won’t be able to sort out every little problem you may have, Karen or not.
Understandably, the attitude at most casinos support is that if they can’t help you solve it, it’s not something that needs solving. Not all of us will agree on this but yes, that’s normally how they think.
Find the Email or Live Chat
Normally there will be an email address for you to reach out too but personally I prefer the live chat. If one is available of course.
Perhaps your complaint is not an urgent matter and if so, sending off an email should be sufficient. However, if you are looking for an immediate response, I would go for the live chat.
Not everything can be resolved in a blink of an eye and in most Terms & Conditions, you will be able to find such information.
Normally it will say something like this:
“Complaints are handled in the support department and escalated in the organization of XX casino in the case that support personnel are not able to solve the case immediately. The player shall be informed about the state of the complaint to a reasonable level.”
Karens will most likely take this personally and get offended but don’t be. It’s just a way to make sure the issue or complaint is resolved correctly and in the best way possible.
Some Customer Support Are Better Than Others
As in all industries, there are some companies (in this case casinos) where the customer support is better than others, especially when it comes to dealing with and helping players.
For example, being able to show the AskGamblers Certificate of Trust is a way for a casino to show the world that it does take player feedback and complaints seriously.
Other ways of separating yourself from the competition is via awards. BitStarz, for example, won Casinomeister’s Best Support 2020. Some of my other favorite support teams are mBit and Stake, which you can read more about in one of my previous articles.
Unfortunately I’m not in a position where I can do the job of a support team but I hope you find the information in this article at least somewhat helpful. The support you can find at the casinos mentioned above is world class and will surely be able to solve whatever issue you may have.