If you’ve ever tried to log into your crypto casino account and found that it has been blocked, suspended, or closed, you’ll know how frustrating it can feel.
But, however annoying it might be, in most cases, there is always a valid reason for this and often also a solution.
To avoid this ever happening to you, you need to know the reasons why a casino will block your account, and also what steps you can take to get it reversed.
Failed login attempts
When you enter the wrong username and/or password too many times, the casino will most likely block your account because it might seem that it is not really you that is trying to access the casino account.
If you’ve forgotten your password or username, rather contact customer support and they will most likely send you an email to verify your account.
Verification is also a common reason for account closure, especially when you try to withdraw funds from your account. Casinos generally require you to send them documentation such as proof of your identity (driver’s license, passport, etc), your address (utility bill), and proof of the account to which your funds should be transferred (copy of bank card).
Failing to send these documents to the casino, might result in account closure for many reasons which are completely understandable because the casino will face hefty fines if they don’t comply with legislation.
Infringement of terms and conditions
I know it’s not the most thrilling activity but you need to read the terms and conditions to understand the rules of the casino. This should be done not only to avoid account closure but also to understand the bonuses, withdrawals, wagering requirements, banking options, and so on.
Derek Bok, former President of Harvard University once said, “If you think education is expensive, try ignorance”!
A player is only allowed one casino account and casinos are very strict about this rule. If you do have more than one account, the casino will usually detect this during the withdrawal process, or they will detect your IP address, which can be frustrating because two people might have two separate accounts but the same IP address.
Online casinos have developed multiple methods to detect fraudulent activities from players. Each gambling product has extensive data on its backend which is analyzed daily by analytics to check each player’s behavior, detect multiple accounts, wagering schemes, etc.
If they pick up in any way that you’re not playing along with the rules, your account will immediately be suspended.
This goes without saying but if the casino finds out that you are under the legal age of gambling, your account will be suspended with immediate effect.
Playing from a restricted country
Almost all casinos have a list of restricted countries which means that players from the mentioned restricted list of countries are not allowed to gamble at the casino. Even though you use a VPN, the casino will pick this up when you withdraw because you’ll need to send them your address.
Unusual banking transactions
One of the biggest concerns among gaming regulators is money laundering because online casinos give criminals the perfect opportunity to legitimize illegal funds. Generally, casinos are obliged to report an account that is suspected to be laundering money.
In the US, for example, anti-money laundering law requires operators to report transactions exceeding $5,000.
In the rare event that hackers gain access to an online casino’s database, all accounts will lock to prevent criminals from stealing your bankroll or personal information. And, although criminals regularly attempt to breach online casinos, the security measures at online casinos are incredibly secure so chances are very slim of this ever happening.
Casinos monitor all players’ activity through a machine learning and AI system to look for any questionable patterns like fixed betting amounts on certain poker hands or placing max bets on slots at specific times. And, when a casino does pick up any suspicious activities, your account will automatically be blocked.
Steps that can be followed to unblock a casino account
The first step you can take is to contact customer support. If it was a minor issue, like the wrong password or username, the support agents will generally be able to unlock your account without any hassle.
If your account was blocked due to verification issues, you’ll most likely need to email the casino the required documents and once it has been verified you’ll get your account back.
However, for more serious issues, like a violation of the casino’s terms and conditions, you might not be able to get your account unlocked because they take such issues very seriously.
And, if you feel that you were treated unfairly and that your dispute was not resolved by customer support, there are various gambling commissions where you can log a complaint. These commissions ensure safe and fair gambling and will handle the issue on your behalf.